Frequently Asked Questions

Everything you need to know about shopping with Trompie Retail

What are your delivery timelines and costs?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on your location and order volume.

How can I return an item I am not satisfied with?

Trompie Retail offers a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Do you offer warranties on electronic or household goods?

Yes, many of our products come with a standard manufacturer's warranty. Details regarding specific warranty periods are listed on the individual product pages.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage so we can arrange a replacement immediately.